Return and Refund Policy
We are committed to customer satisfaction and gladly accept returns when they are valid and in accordance with consumer protection laws.
Please review the following policy carefully, as return and refund conditions may vary depending on the product and service. Also note that we reserve the right to deny refunds if there is a violation of our Terms and Conditions, even if the refund request falls within the specified period.
Returns for Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered:
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Contact us within 24 hours of receiving the product.
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You will be eligible for a full refund, replacement, or repair, at our discretion.
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Return shipping costs will be covered by us, and no restocking fees will apply.
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Items must be returned in original condition and packaging. Used or opened items are not eligible unless the damage or defect was present upon delivery.
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Products returned without their original packaging may not qualify for a refund.
Returns or exchanges for defective items must be completed within 15 days of receipt.
General Returns (Non-Damaged Items)
If you wish to return an item for reasons other than damage or defect:
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You must return the product unused, unworn, and with all original tags and packaging intact.
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Return shipping costs are the responsibility of the customer.
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Returns are subject to inspection and approval by our team before any refund is issued.
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Once your return is received and inspected, you will receive email confirmation of the status of your refund request.
Refund Process
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Refunds will be issued to the original payment method used at the time of purchase.
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Processing time is typically 10–15 business days from the date we receive the returned item.
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If you haven’t received your refund within this period:
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Check your bank account again.
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Contact your credit card company or bank to inquire about pending transactions.
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If the issue persists, please reach out to us directly.
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Repairs and Exchanges
Before shipping, all items are carefully inspected by our quality control team. If you receive a faulty product due to damage or manufacturing defects:
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We will offer repair, replacement (same item/size, subject to availability), or a credit note if the item cannot be repaired or replaced.
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Please contact our Customer Care Team for assistance with repairs or exchanges.
Account Termination and Refund Denial
We reserve the right to terminate user accounts without refund or notice for violations of our Terms and Conditions, or if users engage in abusive behavior toward staff or others. Re-registration attempts by such users may also be blocked and denied.
Policy Changes
This policy may be updated at any time. Changes will be posted on our website. You may also request the most current version by contacting us via our contact form.